Diagnostic

Every job begins with us spending a little time with your machine. We recommend that you bring your e-bike or other EV into one of our locations, then expect to leave it for 2-5 business days to allow us a little time to take a look.  This first step can sometimes take up to a week. If you have a specific time schedule, regarding work, travel, etc, then please just let us know asap so we can accommodate! Pick ups & drop offs can also be arranged at an additional cost. 

If necessary, we then provide you with the Bill of Materials Microfiche Document - (otherwise known as the Big Motha' Fuckin' Document, or simply as the 'Doc'). This e-file contains all our findings, pictures, and recommendation on what repairs we recommend. If you decide that the quoted repair job is too expensive, or may take too long, then you have an option here to simply decline the repair or do a trade in.

Once the 'Doc' has been authorized, and the bike has been repaired, our new electrical work carries a limited lifetime warranty. If your bike ever breaks down again with the same problem as before, we will do another diagnostic for free. If any electronics are damaged, we can then replace them at that time as per the warranty policy of each individual component manufacturer (typically 1-3 years, depending on the manufacturer). 

The best way to initiate a service & repair job is to visit one of our locations during their normal business hours. That way, one of our partner retail shops can best assist with onboarding your equipment, and then provide our technicians with a clear picture and timeline of what may be needed.

If you need more information first, then please don't hesitate to reach out online! While our direct phone call abilities are currently limited to dealers & callbacks only, our website has been completely redesigned in order best facilitate high quality experiences with our customers. Try it out and see for yourself!